How do I track my order?

All our active subscribers can find their product shipping status on ‘My Profile’. For our active subscribers who we are able to bill on the scheduled billing day, shipping information should be displayed immediately under ‘My Profile’. For those who we were not able to bill until after the regular scheduled billing day, the product […]

Do I have to sign for my Scent Haven delivery to pick up the order?

Usually not, however, it depends on the shipping partner and if you are a new subscriber or an existing subscriber. For all our new subscribers, you receive a beautiful welcome pack with a drawer box. Once you have placed your order, you can advise us via email on whether you prefer to sign for your […]

I just placed an order, when will it ship?

As soon as you have become an active subscriber and have selected your favourite scent, we will send you an email with your tracking information. Your tracking number can also be accessed online under ‘My Profile’. If you are an active subscriber, click HERE to find your tracking details.

I haven’t received my Scent Haven order yet

Shipping and Tracking: Once we have sent out your order, you will receive an email notification with your order status and tracking number for you to monitor the delivery status. Your order can also be tracked through your Scent Haven account in HERE. Delivery time may vary due to the great care we put to […]

What should I do about a damaged product?

If you have received a damaged product in the mail, please feel free to get in touch with our customer service team along with a photo attached in the email so that we can assess the issue. We will provide you with a replacement or store credit within 30 days of after the issue has […]

I never received my product, please help!

Active subscribers can find the product shipping status under the “My Profile” section. Scent Haven’s shipping status consists of 4 stages: Processing, Ready to Dispatch, Dispatched and Delivered. In the case that your product hasn’t been delivered 7 days after the shipping status been updated to either “Dispatched” or “Delivered”.  We implore you to reach […]