How do I track my order?

All our active subscribers can find their product shipping status on ‘My Profile’. For our active subscribers who we are able to bill on the scheduled billing day, shipping information should be displayed immediately under ‘My Profile’. For those who we were not able to bill until after the regular scheduled billing day, the product […]

I don’t think my promo code is working properly

If you are active with our referral program, you are eligible to claim your FREE fragrance on your second month. The promotional code will be available immediately and displayed on your Scent Haven Profile upon the successful referral and can start claiming your FREE fragrance on the second month after the regular billing cycle. (No […]

What is your promotion code policy and how they work?

Scent Haven offers promotional code or coupon code occasionally and periodically. Each promotional code can be applied to all the subscription orders. Each promotional code cannot combine with other existing offers.

I’ve heard good things about your referral program

Scent Haven cannot wait to share our referral program with you! As an active subscriber. You will receive one FREE fragrance from EVERY successful referral, and there is no cap limit!! Click HERE to find your unique referral link and you can send the link to anyone via Email or Social Media channels. For all […]

How far in advance can I order a gift subscription?

You can order a gift subscription whenever you like. The Digital Gift Card will be sent to you immediately after the payment. The Gift Subscription will not be activated until your recipient has redeemed the gift. Please Note: All Gift Subscriptions has a 12 months’ expiration period before the recipient can redeem the gift. If […]

How do Gift Subscriptions work?

Your loved one will receive a Scent Haven subscription that works just like all other subscribers’. Once you have purchased a Gift Subscription, you will receive a digital Gift Card with a coupon code together sent to your email. You can forward the email to your recipient and they can start to redeem their gift […]

I want to send Scent Haven as a gift

Scent Haven offers Gift Subscriptions. You can send 3, 6 and 12 months Scent Haven Gift Subscriptions to your loved ones. Once you have purchased a gift subscription you can select the fragrance you want and ship it to the nominated address. The receiver will receive a welcome pack along with a Coupon code to […]

I’m having second thoughts

We do not accept the returns of the Subscription products, the fragrance cases or vials unless the product was damaged during the delivery. Please note: You can always add, delete or swap your fragrances in your calendar. Please review your queue on monthly basis before we start processing the shipping.

Do I have to sign for my Scent Haven delivery to pick up the order?

Usually not, however, it depends on the shipping partner and if you are a new subscriber or an existing subscriber. For all our new subscribers, you receive a beautiful welcome pack with a drawer box. Once you have placed your order, you can advise us via email on whether you prefer to sign for your […]

I just placed an order, when will it ship?

As soon as you have become an active subscriber and have selected your favourite scent, we will send you an email with your tracking information. Your tracking number can also be accessed online under ‘My Profile’. If you are an active subscriber, click HERE to find your tracking details.