Active subscribers can find the product shipping status under the “My Profile” section. Scent Haven’s shipping status consists of 4 stages:

  1. Processing,
  2. Ready to Dispatch,
  3. Dispatched and
  4. Delivered.

In the case that your product hasn’t been delivered 7 days after the shipping status been updated to either “Dispatched” or “Delivered”.  We implore you to reach out to us via email your order number to “Info@scenthaven.com.au” and we will be in touch with you as soon as possible.

If you would like to receive an immediate response (please expect a few hours delay due to the volume of requests we receive), contact us on our of our social media channels and send us a message and our customer service team will be able to help you with your issue as soon as possible.

Customers who were not able to be billed on the scheduled billing day, please expect a delay regarding your shipment when the second billing attempt has been made successfully.