Frequently Asked Questions

As per the Australian Tax standards, goods and services tax (GST) must be applied when sold or consumed within Australia.

Scent Haven charges 10% GST on all the purchases made on www.scenthaven.com.au, the displayed price on our website is the final price with GST included. You can find our GST charge on your ‘Check Out’ Screen.

You will be billed immediately when you have made your initial purchase in the first month. From the second month onwards, you will fall under our scheduled regular billing and shipping cycle. This means you will only be billed once on the 5th of each month and will not see any more charges until the next scheduled billing cycle. Upon the successful billing, we will ship out the goods within 7 business days.

When you have purchased a gift pack, you will be billed upfront for the total of the selected months option. Upon successful billing, we will send out ONE coupon code immediately to claim your fragrance at NO CHARGE. The receiver only needs to apply the coupon once on the checkout page to activate their gift for the pre-purchased months.

You can take a break on your subscription at any time. If you are an active subscriber, simply head over to the top right cover of the website and click ‘My Profile’ > ‘My Subscription’ and select ‘Skip A Month’.

Once you have selected ‘Skip A Month’ we will put a pulse against your account for the next billing cycle. Click HERE to find out your subscription status.

As for our new subscribers, you will be billed as soon as you have placed your initial order. The order processing and shipping status can be found on ‘My Profile’ > ‘Orders’.

We accept VISA, MasterCard, American Express Credit Card, and PayPal for all our subscription orders. For 3-month, 6-month and 12-month gift packages, we also accept a once off upfront payment via the above payment options. You can update your billing information with a valid payment method at any time.

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