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Frequently Asked Questions

The statements made about products on our website have not been evaluated by the Therapeutic Goods Administration. All products should be used strictly according to the instructions, precautions and guidelines given. You should always check ingredients to avoid products which may cause potential allergic reactions. Please consult with healthcare professionals regarding the use of any goods, products or information received from this Site before using or relying on them. Your healthcare professionals should address all medical questions, concerns and decisions regarding the possible treatment of any allergic reaction. Scent Haven does not give nor intend to give any answers to medical related questions, and this Site does not replace any medical professional or medical resource. For more information, click HERE.

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Our website is compatible with Google Chrome, Safari, and Microsoft Edge browsers. If you are experiencing an issue with our website, it’s always best to try a different browser and see if the issue persists. If that doesn’t help, please send us a message and we will look into it.

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We don't currently offer phone support, however, we can be reached easily for any queries through email, or social media chat. We respond to all our customers. If you don't receive our responses immediately during peak time, please allow 3 to 5 business days and we will make sure you are being looked after.

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We are a perfume subscription service. At Scent Haven, we help our customers to discover new fragrances without having to commit to the entire bottle. Each month, we deliver a 30-day supply of an authentic designer fragrance of your choice to your doorstep. Your 30-day supply equates to 140 sprays and is more than enough for 4 sprays daily for 30 days.

At Scent Haven, we help our customers to discover new fragrances without having to commit to the entire bottle. Each month, we deliver a 30-day supply of an authentic designer fragrance of your choice to your doorstep. Your 30-day supply equates to 140 sprays and is more than enough for 4 sprays daily for 30 days.

When you place your order for the first time, you will receive our sleek, travel-friendly aluminium case at no extra charge.

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On your First Month:

When you have signed up for your subscription, your payment will be accepted automatically on the same day.

We will ship your Scent Haven welcome pack from our fulfilment centre within 7-10 business days.

After the First Month:

On the second month, as a recurring subscriber, you will receive your package within 10 business days after the successful billing. If your payment was blocked, we will have another attempt and your order will be arranged and sent out within 10 days according to your successful billing date.

Shipping and Tracking:

Once we have sent out your order, you will receive an email notification with your order status and tracking number for you to monitor the delivery status.

Delivery time may vary due to the great care we put to our customers and their orders. In addition, as fragrances are considered Hazardous Materials, it may cause delay during shipping.

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We have 6 colours available for you to choose as part of your subscription and we offer extra ONE free spray case on every fourth month of your subscription.

To be part of your celebration, we also offer you a free aluminium case on your birthday month. Worried because your birthday falls in the same month you are expecting a free case? We deliver both cases and you can choose different colours.

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We value our customers and we also want to make sure our customers receive the best value from us.

On your first month, you will receive a welcome pack with a high quality fragrance box, a welcome note, a fragrance description, an aluminium case and a vial, this may not fit in your mail box.

On your second month and onwards, you will receive a more compact parcel that can fit into your mail box.

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There is nothing to stop you from shopping at Scent Haven. You don’t have to subscribe to shop at Scent Haven, click HERE to find out more.

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We are only shipping within Australia for now.

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Yes! All our 8ml subscription fragrances are travel friendly.

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Absolutely! At Scent Haven, we are proud of what we do and offer. All our fragrances are 100% genuine, sourced from the licensed and authorised vendors. Scent Haven never carries knock-offs or order anything from an unethical party.

Scent Haven guarantees that all our sleek Scent Haven vials contain genuine fragrances from the original large bottles. However, please note that Scent Haven is not associated with the designer perfumes or their manufactures in any way.

Category: General

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