Frequently Asked Questions

It happens, but don’t worry we will look after it. If a fragrance hasn’t been added to your queue by the monthly cut-off date which is 14th or 28th of each month at 11:59pm AEST, depending on which billing cycle you fall under. We will send you the fragrance of the month.

The fragrance of the month is the featured one for our female and male subscribers. The selection is based of the scent preference of your previous order(s) or the popular ones.

Find fragrance of the month for HER
Find fragrance of the month for HIM

You can cancel your subscription at any time.

Please note:

Our regular billing cycle starts on 15th or 28th of each month for all the subscription plans, again depending on which billing cycle you fall under. If you wish to cancel your subscription before your next scheduled billing date, you will not be charged for the upcoming month.

If you cancelled your subscription after your scheduled billing date of the current calendar month your subscription will be cancelled immediately and you will still receive your last perfume in the current calendar month which you have been billed for.

If you have made a once off subscription purchase for three, six or twelve months, you are entitled to receive one fragrance per month for the purchased period. Unfortunately, we do not offer refunds for all our subscription products. Click HERE to find out more about Returns and Refunds

No extra fees required and shipping cost is ON US! Click HERE to sign up today.

Note that all the sales taxes and GSTs are covered in your subscription fee.

Our subscription begins on a monthly package for $19.95 per month. As at current state, we only offer monthly subscription or you have an option to purchase our:

3 monthly gift package for $59.85
6 monthly gift package for $110
12 monthly gift package for $220

Scent Haven sends out a free travel case every 4th month for our active subscribers and all our active subscribers will receive an extra free travel case on their birthday month.

Our subscriptions are recurring with no contract obligation. There are no hidden costs or shipping fees at our subscribers’ expense. Our subscribers may wish to cancel the subscription at any time.

Once you have signed up with us, you will be navigated to the fragrances page and you are now ready to go!

On the fragrances page, you can select any fragrances and click ‘Add to queue’, your preferred fragrance will then be displayed on the header of the page in the calendar icons.

In order to activate your subscription, you need to click on the ‘Subscription Required’ button and enter billing details to begin.

Once you have finished entering the billing details, you are required to select your first scent within 12 hours.

Click HERE to find out more.

Please note that if you don’t select a scent within 12 hours once you have activated your subscription, you will receive an email notification confirming that Scent Haven will automatically be sending you the featured scent of the Month depending on your gender.
All our subscribers can always change, delete or add new scent by simply drag and drop your selected scent to the preferred month.

Scent Haven currently does not have an upgrade plan.

SIGN UP today to receive our latest news and when are we rolling out the new plans.

We highly encourage our visitors or subscribers to rate the fragrance. You will also be receiving reminders via email. Giving a rate to the scents that you have experienced can help us to better understand your scent preference. Scent Haven sends you the personalised scent recommendations based on the scents you have rated.

The more scents you rate on our fragrances; the better fragrance suggestions we could provide.

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