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I never received my product, please help!

All our active subscribers can find the product shipping status under ‘My Profile’. The shipping status consist of FOUR stages: ‘Processing’, ‘Ready to Dispatch’, ‘Dispatched’ and ‘Delivered’. If by any chance you have not received your product 7 days after the shipping status has been changed to ‘Dispatched’ or ‘Delivered’. Please reach out to our team by sending an email with your order number to ‘info@scenthaven.com.au’ and we will be in touch with you as soon as possible.

If you wold like to receive an immediate response (please expect a few hours delay due to the volume of requests), simply jump onto our Facebook Page and send us a message and our customer service team will be able to look into the issue as soon as possible.

For the customers who we were not able to bill on the scheduled billing day, please expect a delay on in your shipment once the second billing attempt has been made successfully.

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