I haven’t received my Scent Haven order yet. When will it be in my mailbox?

Shipping and Tracking:

Once we have sent out your order, you will receive an email notification with your order status and tracking number for you to monitor the delivery status. Your order can also be tracked through your Scent Haven account in HERE.

Delivery time may vary due to the great care we put to our customers and their orders. In addition, as fragrances are considered Hazardous Materials, it may cause delay during shipping.

On your First Month:

When you have signed up the subscription, you will be billed automatically on the same day.
We will ship out your first Scent Haven welcome pack from our fulfilment centre within 7-10 business days.

After the First Month:

On the second month, as a recurring subscriber, you will receive your package within 10 business days after the successful billing. If your payment was blocked, we will have another attempt and your order will be arranged and sent out within 10 days according to your successful billing date.

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