Can you please explain the process from payment to shipment?

On your First Month:

When you have signed up for your subscription, your payment will be accepted automatically on the same day.

We will ship your Scent Haven welcome pack from our fulfilment centre within 7-10 business days.

After the First Month:

On the second month, as a recurring subscriber, you will receive your package within 10 business days after the successful billing. If your payment was blocked, we will have another attempt and your order will be arranged and sent out within 10 days according to your successful billing date.

Shipping and Tracking:

Once we have sent out your order, you will receive an email notification with your order status and tracking number for you to monitor the delivery status.

Delivery time may vary due to the great care we put to our customers and their orders. In addition, as fragrances are considered Hazardous Materials, it may cause delay during shipping.

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