THIS IS HOW WE COLLECT AND USE YOUR INFORMATION
last edited: 30th November 2019
Thank you for taking the time to read our privacy policy for scenthaven.com.au and other online locations such as Facebook, Instagram, Pinterest and Twitter (together, the ‘Website’ or ‘Site’). This privacy policy describes how Scent Haven collects and receives information about you through the Site and any off-line communications with you such as telephone, e-mail and personal communications (‘Off-Line’). This Privacy Policy together with the Terms & Conditions govern your use of the Site and Scent Haven’s collection and use of your information both through the Site and Off-Line.
Please read this privacy policy before using the Site. We reserve the right to
change this privacy policy at any time. Should the privacy policy be revised,
the date of the last revision will appear at the top of this page. The new
privacy policy will apply only to the information collected after the revision
date. We will seek your permission for any material changes in how we use your
information that apply to previously collected information.
By accessing or using the Site, you acknowledge that you have read, understand
and agree, without limitation or qualification, to be bound by this privacy
policy. If you do not agree to this privacy policy, please do not use the Site.
In addition to this privacy policy, you agree that the following provisions in
the terms of use also govern Scent Haven's collection and use of your
information: acceptance of the terms of use, social media, indemnity,
disclaimers and limitation of liability; disputes and applicable law; and
general information.
WHAT WE COLLECT FROM YOU
When you provide us information about yourself to us, we collect it.
We may collect information from you in a number of ways. For example, we may
collect Personal Identifiable Information (PII) from you if you choose to
create an account with us, complete an online survey or feedback form, rate or
review products, sign up to receive communications from us, email us, or order
any products or e-gift cards. We may ask you to provide information such as
your contact information (name, email address, mailing address, telephone number),
age, gender, and product or the brands and products you use. If you purchase a
product through the Site, we also will collect your delivery and billing
addresses and credit card or other payment method information (type, number,
expiration date, card security code). We will collect or generate information
about your transaction history and interaction with the Site. Users registering
an account also must enter a username and/or password.
HOW WE COLLECT OTHER INFORMATION
We automatically receive non-personal
information when you visit and interact with the Site and can collect information
from other sources. Scent Haven may collect information using cookies, web
beacons or similar technologies, or through third parties using similar
technologies. A “cookie” is a piece of data stored on your computer. When you
visit the Site, your web browser may store cookies on your computer, which will
better enable you to navigate the Site upon return. You may use the Site even
if you choose to reject or delete the cookies. Cookies also may be used by some
of the other websites for which a link is placed on the Site.
We may access information about you from third-party sources and platforms like
social media, marketing or ad firms. The information we collect may include
your username and connection services, age range, gender, interests,
advertisement interaction and viewing data and unique identifiers like a mobile
identification number. We may combine this non-personal information with
personal information, and will treat the combined information as personal
information.
Scent Haven may use Google Analytics to collect non-personal information
relating to your use of the Site. Google Analytics is a web analytics service
provided by Google, Inc. (“Google”). Google Analytics mainly uses cookies to
report on your interactions on the Site and help analyse how users use the
Site. For more information, including privacy controls you can exercise over
how your data is collected by Google Analytics, or to read Google Analytics'
privacy policy, please go to: http://www.google.com/analytics/learn/privacy.html
CHILDREN AND PRIVACY
If you are under13 years old, please DO NOT USE THIS SITE.
As part of their privacy policies, social networking sites such as Facebook, Twitter, Instagram and YouTube specify that users must be at least 13 years old. Parents may be unaware of this requirement.
The minimum age stipulations are based on the requirements of the US Congress as set out in the Children's Online Privacy Protection Act. The act specifies that website operators must gain verifiable parental consent prior to collecting any personal information from a child younger than 13 years old.
We do not knowingly collect information from children under age 13. If you are
under age 13, you are not permitted to use the Site. If you are 13 - 17 years
old, by browsing the Site you confirm that you have the permission of a parent
or guardian to do so. If you are a parent or guardian and believe that we may
have inadvertently collected personal information from your child, please
notify us immediately by sending an email to support@scenthaven.com.au.
information protection
Your personal information is contained behind secured networks; all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on Scent Haven’s system.
USE OF COLLECTED INFORMATION
We use the information we collect to
communicate with you, advertise and of course, improve our Site.
We may use any of the information we collect from you to serve you, respond to
you, provide customer service and improve the Site and our products and
services, including:
SHARING WITH THIRD PARTIES
We do not share and trade your Personal
Identifiable Information (PII) we have collected on our Site.
This does not include website hosting partners and
other parties who assist us in operating our website, conducting our business,
or serving our users, so long as those parties agree to keep this information
confidential. We may also release information when the release is appropriate
to comply with the law, enforce our site policies, or protect ours or others'
rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Scent Haven may disclose the information it collects about you to:
When we believe you have acted in violation of the Terms of Use, we may share your personal
information in response to a legal order or request; to investigate, prevent or
take action regarding suspected illegal activities, fraud or potential threats;
to exercise legal rights or defend against claims; or as otherwise permitted or
required by law.
We also may use or share non-personal identifiable information with third
parties.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to the Site, the rules or terms and conditions for those events may indicate that your information will be shared with third parties with your consent. Please review the applicable rules or terms and conditions for any promotions, sweepstakes, surveys, questionnaires or events.
OPTING-OUT OF COMMUNICATIONS
You may opt-out of receiving future communications from us. You may change your
preferences at any time by revising your account profile by un-checking the
boxes for subscribed communications or services.
THIRD PARTY LINKS
We are not responsible for linked
sites.
The Site may contain links to or from other websites. Please be aware that we
are not responsible for the privacy practices of other websites. this privacy
policy applies only to the information we collect on our Site. We encourage you
to read the privacy policies of other websites you link to from our Site or
otherwise visit.
UPDATING YOUR INFORMATION
We don’t want to send your perfume to
the wrong home. You must keep your information current and updated.
You are responsible for keeping your information current. You may update your
shipping information by logging into your account and making edits to ‘Your
Profile’. Similarly, you may update your personal information, password and
subscription status by logging into your account.
LET US KNOW HOW WE ARE DOING
If you have any questions, comments, or concerns about our privacy practices, please contact us at info@scenthaven.com.au.